A Spanish bilingual Customer Service Representative (CSR) is primarily responsible for providing excellent customer support, primarily in Spanish but also in English, across various channels like phone, email, chat, and text. They handle inquiries, resolve issues, and ensure customer satisfaction by providing accurate information and processing requests efficiently while adhering to company policies and procedures.

Key Responsibilities:

• Customer Support:
• Answer customer inquiries, address concerns, and provide assistance in both Spanish and English. 

Issue Resolution:

Investigate and resolve customer issues, ensuring timely and satisfactory resolutions. 

Communication:

Maintain clear, concise, and professional communication with customers, both verbally and in writing. 

Documentation:

Accurately record customer interactions, including details of inquiries, actions taken, and resolutions provided. 

Product Knowledge:

Provide accurate and comprehensive information about products and services. 

System Navigation:

Utilize various systems and tools to manage customer interactions, such as help desk systems and CRM software. 

Collaboration:

Work effectively with team members, supervisors, and other departments to ensure seamless customer service. 

Performance Goals:

Meet and exceed customer service standards and productivity goals. 

Empathy and Patience:

Handle difficult calls with composure and empathy, understanding the needs of customers. 

Confidentiality:

Maintain confidentiality of customer information and adhere to privacy guidelines. 

• At least a High School Graduate
• 2 years of experience in Spanish support (must be a Filipino citizen)