A GDS (Global Distribution System) Travel Specialist job involves using GDS platforms (like Amadeus, Sabre, or Galileo) to assist customers with travel bookings, including flights, hotels, and car rentals. Responsibilities include handling customer inquiries, troubleshooting booking issues, and ensuring accurate and efficient booking processes. Additionally, they may be responsible for resolving discrepancies and maintaining updated knowledge of airline policies and travel restrictions. 

Here's a more detailed breakdown of the responsibilities:

• Booking and Reservations:
• Assist customers with booking flights, hotels, car rentals, and other travel services through the GDS platform. 

Customer Service:

Handle customer inquiries, concerns, and complaints in a timely and professional manner, ensuring a positive customer experience. 

Troubleshooting:

Troubleshoot issues related to GDS bookings, resolve discrepancies, and assist with cancellations and refunds. 

Knowledge and Updates:

Stay informed about airline policies, fare structures, and travel restrictions to provide accurate and up-to-date information to customers. 

Communication:

Liaise with airlines, hotels, car rental companies, and other travel suppliers to resolve issues and ensure customer satisfaction. 

Record Keeping:

Maintain accurate records of customer bookings and travel arrangements. 

Problem Solving:

Identify and resolve problems related to bookings, pricing, and other travel-related issues. 

Efficiency and Accuracy:

Ensure accurate and efficient booking processes, minimizing errors and ensuring a smooth travel experience for customers. 

• At least High school Graduate
• 1 YEAR GDS SABRE EXP