HMR Philippines, Inc. Customer Relations Officer

Customer Relations Officer

HMR Philippines, Inc.

Urgent

Дин17.6-26.4K[Monthly]

On-site - Misamis Oriental1-3 Yrs ExpBachelorFull-time

Benefits

Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Perks Benefits
Parking Space

Description

Respond to customer inquiries and provide information or assistance as needed
Handle customer complaints or product returns, and work towards resolving them in a timely and satisfactory manner.
Maintain a high level of professionalism in all customer interactions.
Collaborate with internal teams to address customer needs and improve customer satisfaction.
Identify opportunities to enhance customer experience and suggest improvements to processes.
Maintain accurate records of customer interactions and transactions.
Stay up-to-date on company policies and products.
Proactively reach out to customers to ensure their satisfaction and address any potential issues.
Daily posting on the Official FB PAGE of the store, and updating customers of the products through communication apps (Viber, WhatsApp).
Preparing the timeliness and accuracy of the CRO Weekly report.
Driven to go the extra mile to hit sales requirements.

Requirements

Bachelor or undergraduate degree in business, communications, marketing, or other relevant fields.
Highly sales-oriented and eager to create positive customer experiences with HMR clients.
At least 1 years of experience in Sales from various industries.
Competent in using basic Word, Excel, PowerPoint applications, communications apps (Viber, WhatsApp), social media savvy, and owner of client database is highly preferred.
Out-of-the-box thinker who strategizes sales-related initiatives.
With retail sales industry experience.
Knowledgeable in industrial items, appliances, computers, power tools, etc. is an advantage.
Excellent communication skills both verbal and written.

Social MediaSales SupportCreative Problem SolvingCustomer Relationship ManagementCommunication SkillsAttention to DetailPublic SpeakingNegotiationHelp DeskSalesforce