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As a Customer Support Representative, you will be responsible for delivering high-quality support to clients using our AI platform, Callease AI. This includes managing client enquiries, troubleshooting issues, supporting onboarding processes, and ensuring clients successfully adopt and utilise the platform.

You will work closely with internal teams to provide reliable and professional support while maintaining high levels of client satisfaction.

What You'll Do

• Manage and respond to inbound enquiries from clients through phone, email, chat, or other communication channels.
• Provide support to newly onboarded clients after completing internal training, helping them understand and adopt the Callease AI platform.
• Assist existing clients with questions, troubleshooting, and platform-related concerns.
• Address client enquiries, concerns, and complaints in a professional and timely manner.
• Maintain accurate records of client interactions, support requests, and resolutions within the company CRM or internal systems.
• Coordinate with internal teams such as technical support, product, or finance when handling complex matters.
• Escalate technical or specialised issues to the appropriate internal teams while maintaining clear communication with the client.
• Provide proactive support to ensure clients are successfully using the platform and receiving value from the product.

What We’re Looking For

• Strong English communication skills (both written and verbal).
• Previous experience in customer support, customer service, or client success roles is preferred.
• Ability to assist clients clearly and professionally when troubleshooting issues.
• Strong organisational skills and attention to detail.
• Comfortable working remotely and managing client communication independently.
• Ability to collaborate with internal teams when required.

What You’ll Need (System Requirements):

• Laptop or desktop computer
• Stable high-speed internet connection
• Backup internet connection
• Noise-cancelling headset
• Reliable power source or backup electricity

Perks

• Opportunity to earn performance-based commission for successfully closing and managing client accounts.
• Employee referral programme with rewards for referring successful candidates who join the company.
• Fully remote work setup, allowing you to work comfortably from your home.
• Be part of a growing technology company building innovative AI solutions for businesses across Australia.
• Gain exposure to AI-driven products and international clients across multiple industries.

Do Not Apply If

• You are currently working full-time elsewhere and cannot fully commit to this role.
• You are not comfortable communicating with international clients in English.
• You do not have a reliable laptop or desktop computer and stable high-speed internet connection.
• You are unable to work remotely in a quiet and professional home workspace.
• You are not comfortable learning new technology platforms or assisting clients with technical questions.
• You prefer roles with minimal communication, as this role requires frequent interaction with clients.
• You are unable to handle client enquiries, troubleshooting, and problem-solving independently after training.

We are looking for someone who has excellent customer support skills, and who is motivated to grow within an international consulting environment.

About Kotech Solutions

Kotech Solutions is an Australia-based technology company that develops AI-powered products designed to solve real-world business challenges. Our solutions help businesses automate communication, improve customer engagement, and streamline operations using advanced AI technology.

One of our flagship products, Callease AI, is an intelligent AI calling platform that manages inbound and outbound calls, qualifies leads, schedules appointments, and supports business communication automatically.

Our clients are primarily based in Australia across industries such as real estate, mortgage services, automotive, and other service-based businesses.

We are currently looking for a Customer Support Representative based in the Philippines to join our remote team and support clients using Callease AI.