Metacom Careers Call Center Agent

Metacom Careers

Дин45.5-63.7K[Mensual]

No - Cidade do Quezon1-3 Anos ExpEnsino Médio Alto/SeniorTempo Inteiro

Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS

Provide exceptional customer service via phone, email, and chat.
Resolve customer inquiries and complaints efficiently.
Maintain accurate records of customer interactions.
Work collaboratively with team members to achieve targets.
Adhere to company policies and procedures.
Continuously improve service quality through feedback.
Handle inbound and outbound calls, address customer inquiries, provide solutions, and manage accounts effectively.

Educational Qualifications: High school diploma or equivalent; a degree in communications or related field is a plus.
Experience Level: 1-2 years in a call center or customer service role preferred.
Skills and Competencies: Proficient in English, excellent customer service, problem-solving, and account management skills.
Working Conditions: Fast-paced call center environment, potential for shift work, and occasional overtime.
Qualities and Traits: Strong communication skills, patience, empathy, and ability to work under pressure.

Idioma InglêsAtendimento ao clienteResolução de ProblemasGerenciamento da contaCentral de atendimento