• HRBP Officer is knowledgeable and skilled in handling of employee grievances and cases by conducting in-house investigations in order to observe due process and security of tenure of each Team Member; Advises people leaders to ensure knowledge and compliance of the implementing guidelines of the company policies and to adequately address not only labor-related HR issues in both corrective and preventive manner; Conducts administrative hearings and investigations within the program; Represents the organization during initial mandatory conciliation meetings and provides settlement and Labor disputes before the Labor Arbiter in NLRC and conducts basic negotiations with team members who have filed for complaints.
• Conducts career counseling sessions to provide employees with a broader perspective of career development opportunities within the company.
• Engages with people managers to effectively execute all TELUS Digital HR policies and practices under supervision, including performance management, employee engagement, diversity efforts, recognition and talent management. Supports various events (organization-wide and program-specific) by ensuring all policies are adhered to and are observed during these events.
• Assists leaders in implementing employee related action plans on increasing engagement; Presents to program leaders results of annual Pulsecheck Action Plans and similar engagement toll gates
• Prepares and utilize a wide variety of management reports (e.g. attrition) to be able to provide people leaders/stakeholders a holistic view of the HR programs and help the business in the decision making.
• Coordinates and escalates to various HR functional teams for issues and concerns related to employee that will require immediate HR attention. Able to ask questions that test the viability of proposals and come up with sound resolutions. Able to solve complicated to complex, and even chaotic problems up to certain extent in the area of expertise
• Conducts HRBP learning sessions either through new leaders, or within the HRBP team. Conducts HR for Non-HR to all new people managers in the company; Documents minutes and supports action plans related to FGDs by leaders; Serves as the HRBP representative for emergency ad hoc committees, security meetings and other occupational safety teams. Assists in site-wide initiatives on change management programs, program roll outs, new policy communication and implementation of policies.
• Acts as a junior prime on different projects, works closely with the project primes, recommends updates of policies for people and human resources management and provides such technical solutions that can help in achieving the employee initiatives’ and organizational goals.
• Supports and manages program/s and play a key role in ensuring coherent implementation of people plans and processes across the units/organization and they align with local/global direction.

Please refer to job description.