Customer Service Representative
Enshored Inc.
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
Life Insurance, HMO
Time Off & Leave
Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave
Description
- Provide exceptional customer support via phone, email, and chat.
- Resolve customer inquiries and complaints promptly and effectively.
- Maintain a professional and positive attitude at all times.
- Document customer interactions and feedback accurately.
- Collaborate with team members to improve service quality.
- Stay updated on product knowledge and services.
Requirements
- Educational Qualifications: Bachelor’s degree in any relevant field.
- Experience Level: 1-3 years of experience in customer service roles, preferably with back office support.
- Skills and Competencies: Proficient in English; strong communication and problem-solving skills; adept in customer service techniques.
- Working Conditions: Office environment, requiring both desk work and customer interaction.
- Qualities and Traits: Strong interpersonal skills, patience, attention to detail, and a proactive attitude.
Glenys Luz
Recruitment OfficerEnshored Inc.
Active today
Working Location
20th floor, The JMT Condominium Corporation. 27 ADB Ave, Ortigas Center, Pasig, 1605 Metro Manila, Philippines
Posted on 11 July 2025
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