Samsung Service Center (Customer Service Assoicate) SM Megamall
Exccell Workforce Solutions Corp.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Description
- Assist customers via phone, email, and chat.
- Resolve inquiries and technical issues promptly.
- Provide product information and support.
- Document customer interactions for future reference.
- Maintain a positive customer experience.
- Collaborate with teams to improve processes.
- Stay updated on product knowledge and enhancements.
Requirements
- Job Title: Customer Support
- Educational Qualifications: Edu not required
- Experience Level: 1-3 years of experience in customer service
- Skills and Competencies: Strong work ethic, proficiency in MS Office, collaboration, and exceptional customer service skills
- Responsibilities and Duties: Address customer inquiries, resolve issues, maintain records, and ensure satisfaction
- Working Conditions: Office environment, potential for remote work
- Qualities and Traits: Empathetic, detail-oriented, team player, and effective communicator
Lea Cuadra
HR ManagerExccell Workforce Solutions Corp.
Reply 5 Times Today
Working Location
SM Megamall - Building B. Bldg B J. Vargas St Brgy, Mandaluyong City, 1550 Metro Manila, Philippines
Posted on 11 July 2025
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Exccell Workforce Solutions Corp.
Unfinanced / Angel
501-1000 Employees
Human Resources & Recruitment
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