Customer Service Representative

Metacom Careers

Дин63.7-90.9K[Monthly]
On-site - Quezon City1-3 Yrs ExpBachelorFull-time
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Job Description

Description

  • Provide exceptional customer service via phone, email, and chat.
  • Resolve customer inquiries and issues promptly.
  • Maintain a high level of product knowledge.
  • Document customer interactions accurately.
  • Collaborate with team members to enhance service quality.
  • Participate in training and development sessions.
  • Ensure customer satisfaction and retention.

Requirements

  • Educational Qualifications: Bachelor’s degree in Business Administration, Communications, or related field.
  • Experience Level: 1-3 years of experience in customer service or related roles.
  • Skills and Competencies: Strong communication, problem-solving, and interpersonal skills; proficiency in CRM software.
  • Responsibilities and Duties: Address customer inquiries, resolve issues, maintain records, and ensure customer satisfaction.
  • Working Conditions: Fast-paced office environment; may require evening and weekend availability.
  • Qualities and Traits: Empathetic, patient, adaptable, and detail-oriented individual.
Customer Service
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Brian Lamban CSSWB

HR ManagerMetacom Careers

High response rate

Working Location

Vertis North Corporate Center. Astra Drive, Bago Bantay, Lungsod Quezon, Kalakhang Maynila, Philippines

Posted on 04 June 2025

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