Customer Service Assistant | Lanang

The SM Store

Negotiable
On-site - Pasay1-3 Yrs ExpEdu not requiredFull-time
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Job Description

Description

Job Function: Responsible in attending and handling customer transactions on merchandise return/exchange, SM Advantage Card process, package counter deposited items, pick up counter parcels, gift wrapping items, gift delivery service and Item Left by Customer (ILC).

Responsibilities

  • Operate POS Machine and In-House Software

  • Record merchandise return and handle customer inquiry

  • Monitor Inventory of Supplies and Maintenance of Tool

  • Maintain and Upkeep of Customer Service (CS) Area

Qualifications

  • Bachelor’s Degree or College level with experience

Requirements

Please refer to job description.

Communication SkillsProblem SolvingEmpathyActive ListeningTime ManagementCustomer Relationship ManagementConflict ResolutionMultitaskingAdaptabilityProduct Knowledge
Preview

Boss

HR ManagerThe SM Store

Working Location

SM Retail Headquarters, J.W. Diokno Boulevard corner Bayshore Avenue, MOA Complex, Pasay City, Metro Manila, Philippines

Posted on 08 May 2025

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