Call Center Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Time Off & Leave
Vacation Leave
Description
- Answer incoming calls and address customer inquiries.
- Provide accurate information and resolve customer issues.
- Document interactions in the database.
- Follow up with customers as needed.
- Maintain a positive and empathetic attitude.
- Meet performance targets and quality standards.
- Collaborate with team members to improve processes.
Requirements
- Educational Qualifications: A Bachelor's degree in any field is required.
- Experience Level: Ideal for fresh graduates or students seeking entry-level positions.
- Skills and Competencies: Proficiency in the English language, strong customer service abilities, and call center experience preferred.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, and maintain call logs.
- Working Conditions: Fast-paced environment, often involving shift work.
- Qualities and Traits: Excellent communication skills, empathy, patience, and problem-solving mindset.
Jaylo Roselle
HR Hiring OfficerMetacom Business Process Outsourcing Solution Inc.
Replied 1 minute ago
Working Location
Bonifacio One Technology Tower, H23W+J94, Rizal Dr, Taguig City, 1634 Metro Manila, Philippines
Posted on 11 July 2025
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