Call Center Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Time Off & Leave
Vacation Leave
Description
- Respond to customer inquiries via phone, email, or chat.
- Provide accurate information about products and services.
- Resolve complaints and guide customers through processes.
- Maintain records of interactions and transactions.
- Collaborate with team members to improve customer satisfaction.
- Meet performance metrics and goals.
Requirements
- Educational Qualifications: Bachelor's degree in any field.
- Experience Level: 1-3 years of experience in a call center environment.
- Skills and Competencies: Proficient in English, strong customer service skills, and effective communication abilities.
- Working Conditions: Fast-paced environment, typically involving a call center setup with shifts.
- Qualities and Traits: Empathetic, patient, team player, and adaptable to change.
Jaylo Roselle
HR Hiring OfficerMetacom Business Process Outsourcing Solution Inc.
High response rate
Working Location
Infosys. 2, SM City Clark, SM BPO Building, Clark Freeport, Pampanga, Philippines
Posted on 22 July 2025
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