 Opening the front door for guests, direct them to the check-in desk

 Show the checked in guests to their rooms, make sure that everything in the room is in order (check the lights, ventilation, and heating)

 If any equipment is not working properly, report this to the maintenance department so that it can be repaired

 Introduce the features of the room to the guests, explain them how to use the air conditioning system, audiovisual systems and equipment, electronic “do not disturb sign” system, coffee making unit, minibar and telephone.

 Give guests information about directions, the hotel, hotel area and local tourist attractions

 When guests have checked out offer assistance with luggage (store it or carry to the vehicle)

 Giving directions to places of interest, sightseeing's, shopping areas

 Ensure that each piece of luggage stored has an Aria Hotel Budapest luggage tag (filled in properly as per Hotel standards) on and the owner of the luggage receives the other part of the luggage tag

 Delivers all guest messages/faxes/letters/parcels to the guestrooms

 Run errands requested by the Front Desk staff

 Loading and unloading luggage from/to the vehicles

 Coordinate the traffic of vehicles in front of the hotel (guests’ cars, limousines, taxis, minivans, buses)

 Provide car valet service: drive the guests’ cars to and back from the Hotel’s designated outsourced garage

 Maintain good relationship with all the departments of the hotel

 Follow all health & safety policies

 Implement, maintain and continue to improve departmental policies, procedures and service standards

 Carry out any other duties requested by Front Desk Agents or Front Office Manager

 Responsible for maintaining a clean and tidy work area at all times (including the lobby and the area of the hotel entrance)

 Attend all meetings and trainings assigned by the Front Office Manager

 Good communication skills

 Good interpersonal skills

 Customer service skills

 Clean-cut, presentable appearance and well groomed

 Good team-player

 Very attentive and be able to think on his feet

 Extremely agile as the job demands speed and efficiency in its execution