Sutherland Philippines Japanese Bilingual Customer Success Manager | Cyber Security Solutions

Japanese Bilingual Customer Success Manager | Cyber Security Solutions | Taguig

Sutherland Philippines

Дин243.7-262.4K[Monthly]

On-site - Taguig1-3 Yrs ExpBachelorFull-time

Job Description

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Description

Encourage customers to utilize new features that will help them drive their business forward.
Provide insight and relay customer feedback to internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance, and Engineering.
Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle.
Develop plans that ensure customers are successfully adopting our platform in alignment with their business needs.
Conduct regular meetings, quarterly and annual customer success reviews to ensure customers derive the maximum value from their investments.
Build customer relationships by establishing trust and ensuring the customer’s needs are met.
Align customers with enablement resources to promote adoption.

Requirements

At least 1 year of direct and verifiable experience in enterprise-level customer success, consulting, or account management for a SaaS company (preferably in a B2B environment, but not mandatory)
Experience leading meetings and regular cadences, including quarterly and annual customer success reviews with clients
Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management
Excellent verbal and written communication skills in Japanese (Preferably N2/N1/Native speaker)
Ensures customer satisfaction by addressing technical requirements and acting as a sales liaison for the program
Capable of facilitating solution adoption, promoting awareness, education, and utilization by serving as the point of contact within the customer organization
Strong skills in strategic planning and project management, with the ability to tailor discussions for both technical and non-technical audiences

English LanguageJapanese LanguageAccount ManagementB2B EnterpriseSaaSCustomer SuccessN1/N2 CertifiedJapanese Native SpeakerProblem SolvingTechnical Skills