About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a U.S.-based, fast-growing insights platform designed to help learning teams—and the entire C-suite—understand the business impact of L&D. With beautifully simple dashboards and reports, the client enables companies to connect training to real business outcomes by integrating learning and performance data. Their clients include high-performing, fast-paced teams that seek clear visibility into what’s working, what’s not, and what actions to take next. The client company is known for its client-first culture, obsession with clarity, and startup energy.

About the Role

As a Business Operations Specialist, you’ll play a key role in the day-to-day operations of our platform - working across customer support, live client interactions, first-level tech support, and finance/payables. This role is perfect for someone who thrives in a fast-paced, high-touch, start-up environment and wants to grow across multiple operational functions.

What you’ll do:

• Be the first point of contact for internal and external business operations requests
• Provide live chat support for users, particularly for technical issues, during core working hours
• Manage day-to-day operations of the client’s learning platform (e.g., scheduling sessions, updating user accounts, handling ad-hoc client/internal team requests)
• Conduct live virtual onboarding sessions and technical checks with clients
• Create and manage invoices; support account payables and finance operations
• Generate monthly and quarterly financial reports based on internal templates
• Identify opportunities to streamline operational processes and support continuous improvement efforts

Job requirements

What You Bring:

• Bachelor’s degree and a 3–4 years of experience in business operations, client support, or finance roles
• Strong sense of ownership with a bias toward action—gets things done and follows through
• Highly organized with strong attention to detail; able to manage multiple tasks across various channels
• Confident communicator: written, verbal, and video-based in English (client-facing readiness is a must)
• Comfortable working in a high-touch, startup-style environment with fluctuating priorities
• Excellent judgment on when to seek help or escalate issues
• Open to feedback and driven to grow—resilient, self-aware, and always learning
• Proficient with Google Sheets (e.g., VLOOKUPs, pivot tables, basic formulas)
• Naturally numbers-oriented with a knack for spotting inconsistencies
• Tech-savvy with a history of quickly adapting to new systems and tools
• Availability to work a schedule that aligns with the US East timezone

Nice to have:

• Familiarity with HubSpot or Asana
• Experience with financial reporting, accounting basics, and/or payables
• Background in process improvement or system optimization

Don't meet every single requirement? At Penbrothers we are committed to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but you don't feel 100% aligned with the qualifications, we encourage you to apply anyway. You may just be the right fit for this or other roles.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

Please refer to job description.