• To ensure the Desktop Support team, and the individuals that comprise the team, understand their priorities, objectives, and timescales.
• Management of technical projects: ranging from onsite suppliers, through to project management providers that will be assisting with those projects being led by this post holder.
• Formulate short, medium and long-term operational plans and development roadmaps for the Desktop Support team.
• To maintain a high level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

To manage the Desktop Support team and expand the delivery capabilities of Digits and TFG. Need to be a resilient, imaginative, and capable technologist with good communication and customer engagement skills who can develop and enhance existing business processes by applying technical solutions.