Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Health Insurance, HMO
Professional Development
Job Training
Time Off & Leave
Birthday Leave, Family Medical Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave
Description
- Assist customers with inquiries and complaints via phone, email, or chat.
- Provide accurate, timely information about products and services.
- Resolve issues efficiently while ensuring customer satisfaction.
- Maintain detailed records of customer interactions.
- Collaborate with team members to improve service quality.
- Stay updated on product knowledge and company policies.
Requirements
- Educational Qualifications: Bachelor’s degree required.
- Experience Level: 1-3 years of experience in customer service or call center environments.
- Skills and Competencies: Proficiency in sales pipeline management, strong customer service aptitude, and excellent command of the English language.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, and manage the sales process effectively.
- Working Conditions: Fast-paced call center environment with varying hours.
- Qualities and Traits: Strong communication skills, patience, problem-solving abilities, and a customer-centric approach.
agapito elizabeth
HR OfficerMetacom Business Process Outsourcing Solution Inc.
Reply 1 Time Today
Working Location
Teleperformance McKinley West. corner Le Grand Ave, Taguig, Metro Manila, Philippines
Posted on 29 August 2025
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Metacom Business Process Outsourcing Solution Inc.
Unfinanced / Angel
501-1000 Employees
BPO & Call Center
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