• Respond to customer inquiries and provide accurate information regarding products and services.
• Assist customers in resolving issues in a timely and empathetic manner.
• Maintain a positive and professional attitude while handling customer interactions.
• Document customer interactions and feedback to improve service delivery.
• Collaborate with team members to enhance customer satisfaction and service improvement.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: with/without years of experience in customer service or related field.
• Skills and Competencies: Proficient in English Language, strong interpersonal skills, and customer service expertise.
• Qualities and Traits: Strong work ethic and ability to work under pressure.
• Technical Skills: Familiarity with customer service software and basic IT skills.