CSR - Blended (Open for Fresh Graduates)
E-Solutions IT Services
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Description
- Handle customer inquiries via calls, chats, and emails related to billing and account concerns.
- Assist with payment issues, invoice reviews, and basic financial transactions.
- Maintain accurate customer records and ensure timely resolution of concerns.
- Escalate complex issues while providing consistent follow-through.
- Follow company policies and ensure data accuracy and confidentiality.
Requirements
- Graduate of Finance, Accounting, Marketing, or related course.
- 1+ year relevant experience (not required)
- Strong communication and customer service skills.
- Basic knowledge of billing or accounting processes.
- Proficient in Excel and familiar with CRM tools.
- Able to work in a blended (voice/non-voice) and fast-paced environment.
Mary Joy Glocel Geulin
HR OfficerE-Solutions IT Services
Reply 0 Times Today
Working Location
WNS Philippines Inc. 9th F 1880 Building, 1110 Eastwood Ave, Quezon City, 1800 Metro Manila, Philippines
Posted on 28 July 2025
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