JAC Liner, Inc. Customer Service Representative

JAC Liner, Inc.

Дин26.2-35K[Monthly]

On-site - QuezonFresh Graduate/StudentHigh/Senior High SchoolFull-time

Allowances
Meal Allowance, Transportation Allowance
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, SSS/GSIS
Insurance Health & Wellness
HMO
Perks Benefits
Employee Discount, Free Meals
Time Off & Leave
Sick Leave, Vacation Leave

Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
Document all inquires, requests, resolutions, and follow-up tasks
Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
Display a courteous and empathetic attitude to all customers
Perform research to answer customer inquiries and requests
Grow existing customer accounts through exceptional customer service and effective sales techniques
Meet quantitative performance metrics as outlined
Keep customer accounts current by updating databases during calls

High school diploma or general education degree (GED) required
1 year of customer service experience or fresh graduate
Experience working with inbound and outbound calls, customer retention, and inside sales preferred
Proficient in Microsoft Office
Excellent interpersonal and communication skills
Comfortable working in a high volume role
Demonstrated ability to prioritize tasks and manage time efficiently
Basic computer skills in various software and web-based applications

Customer ServiceCall CentreOrganizational SkillsEnglish Language