Miranda HR Customer Service Representative

Customer Service Representative

Miranda HR

Дин26.3-43.8K[Monthly]

On-site - Makati<1 Yr ExpHigh/Senior High SchoolFull-time

Benefits

Allowances
Transportation Allowance
Employee Recognition and Rewards
Employee of the Month Award, Holiday Gifts, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Others
Flexible Spending Account (FSA)
Perks Benefits
401K Plan, Parking Space, Play Area for Employee's Kids
Time Off & Leave
Sick Leave
Work-Life Balance
Flexible Hours

Assist customers with inquiries and issues via phone, email, or chat.
Provide accurate, valid, and complete information to customers.
Resolve complaints and ensure customer satisfaction.
Document interactions and follow up on unresolved issues.
Maintain knowledge of products and services offered.
Collaborate with team members to enhance customer experience.

Requirements

Educational Qualifications: High School or Senior High School diploma.
Experience Level: Less than 1 year of experience in customer service or related fields.
Skills and Competencies: Proficiency in call center operations, back office support, technical skills, problem-solving, scheduling, and customer service. Strong English language skills, sales pitching, and closure capabilities.
Working Conditions: Fast-paced environment with opportunities for growth.
Qualities and Traits: Excellent organizational abilities, strong people skills, and a positive attitude are essential.

Call CentreBack Office SupportTechnical SkillsProblem SolvingSchedulingCustomer ServiceEnglish LanguageSales Pitching and ClosureOrganizational SkillsPeople Skills