Customer Service Agent
E-Solutions IT Services
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Description
- Assist customers with inquiries, issues, and product information via phone, email, or chat.
- Provide prompt and courteous responses to customer requests.
- Resolve customer complaints and concerns in a timely and efficient manner.
- Maintain accurate records of customer interactions and transactions.
- Offer solutions and recommendations to meet customer needs.
- Ensure customer satisfaction by going above and beyond to help.
- Work closely with other departments to resolve issues and improve service.
- Stay up to date with product knowledge and company policies.
- Follow up with customers to ensure their issues are fully resolved.
Requirements
- High school diploma or equivalent (required).
- At least 1 (one) year BPO experience.
- Strong communication skills (both verbal and written).
- Basic computer skills (e.g., using email, customer service software).
- Ability to remain calm and patient in stressful situations.
- Good problem-solving skills.
- Team player with a positive attitude.
- Ability to multitask and prioritize effectively.
- Previous customer service experience (preferred but not required).
Patrick Fernando
Senior RecruiterE-Solutions IT Services
Reply Today 0 Times
Working Location
Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines
Posted on 18 March 2025
Explore similar jobs
View more similar jobsCustomer Service Agent
GameOne PHДин37.3-46.7K[Monthly]
On-site - Quezon City1-3 Yrs ExpBachelorFull-time
HR JADEHR Officer
Client Relations Associate
Visa to AmericaДин18.7-37.3K[Monthly]
On-site - Quezon CityFresh Graduate/StudentDiplomaFull-time
Michelle AbenojaBranch Manager
CSR - Financial and Accounting - Quezon City
E-Solutions IT ServicesДин37.3-56K[Monthly]
On-site - Quezon CityFresh Graduate/StudentBachelorFull-time
Patrick FernandoSenior Recruiter
ENJOY 10K NEW HIRE INCENTIVES* | Customer Service Agent | At least 6 month CC...
Foundever™Дин46.7K[Monthly]
On-site - Quezon City<1 Yr ExpHigh/Senior High SchoolFull-time
Hazel May DohinogSourcing Specialist
Customer Service Agent
Sequential TechДин46.7-56K[Monthly]
On-site - Quezon City1-3 Yrs ExpEdu not requiredFull-time
Jomel dela CruzHuman Resources Staff
Sign In to Chat with Boss
Bossjob Safety Reminder
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.