Call Center Agent

Staffing co.

Дин26.2-35K[Monthly]
On-site - CebuNo Exp RequiredHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Allowances

    Meal Allowance

  • Employee Recognition and Rewards

    Commission, Performance Bonus, Incentives

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Perks Benefits

    Company Equipment

  • Professional Development

    Job Training

  • Time Off & Leave

    Maternity & Paternity Leave, Sick Leave

  • Work-Life Balance

    Flexible Hours

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Description

  • Respond to customer inquiries via phone, chat, or email regarding technical concerns.
  • Diagnose and troubleshoot hardware, software, and connectivity issues.
  • Provide step-by-step guidance to resolve customer problems.
  • Document issues, actions taken, and resolutions in the system.
  • Escalate complex or unresolved cases to higher-level support teams when necessary.
  • Ensure excellent customer experience by maintaining a professional and empathetic tone.
  • Stay updated with product knowledge, system updates, and troubleshooting procedures.
  • Meet performance metrics such as response time, resolution time, and customer satisfaction.
  • At least High School Graduate / Senior High School Graduate / College Level.
  • Strong verbal and written communication skills in English.
  • Basic knowledge of computer systems, software, and troubleshooting.
  • Ability to multitask, prioritize, and manage time effectively.
  • Customer service orientation with problem-solving skills.
  • Experience in a BPO or technical support role is a plus, but not required.
Customer ServiceEnglish LanguageAdobe SuiteTechnical SkillsCall Centre
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Manahan Philip

OwnerStaffing co.

Reply 4 Times Today

Working Location

2nd Floor, Building 3, 8 Newtown Blvd, Lapu-Lapu,

Posted on 26 August 2025

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