Customer Service Representative

Staffing co.

Дин34.9-52.4K[月薪]
现场办公 - 宿务少于1年工作经验高中全职
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职位描述

福利待遇

  • 津贴

    伙食补贴

  • 员工表彰与奖励

    业绩加成, 奖励机制

  • 法定福利

    13薪, 员工贷款, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    健康维护组织

  • 额外福利

    睡眠区, 食品储藏室

  • 休假和请假

    产假和陪产假, 病假, 休假

  • 工作生活两不误

    弹性时间

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职位描述

  • Respond promptly to customer inquiries via phone, email, chat, or in person
  • Provide accurate, valid, and complete information by using the right tools and methods
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution
  • Maintain customer records by updating account information
  • Process orders, forms, applications, and requests
  • Identify and assess customers’ needs to achieve satisfaction
  • Follow communication procedures, guidelines, and policies
  • Collaborate with internal departments to resolve complex issues
  • Go the extra mile to engage customers and enhance their experience

职位要求

  • At least High School Graduate old curriculum or SHS
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Basic computer proficiency (MS Office, email, etc.)
英语
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Jervin Belgica

OwnerStaffing co.

今日回复 0 次

工作地址

Concentrix Cebu IT Park Recruitment Site. Jose Maria del Mar Street 9F, 11F, 12F, Lungsod ng Cebu, 6000 Lalawigan ng Cebu, Philippines

发布于 04 August 2025

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