PRODUCT SUPPORT COORDINATOR

Job Type: Full Time-Individual Contributor-Agent level

Location: Goway Manila

Reporting to: Operations Manager

Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.

From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.

Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.

At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder’s incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.

If you’re passionate about travel and innovation, we invite you to be a part of our exciting journey!

The Role:

INA Prime Solutions is our BPO line of business in Manila, PH at Goway Travel Ltd. Our mission is to empower businesses through seamless outsourcing solutions, leveraging skilled workforce to drive operational excellence and client success.

As a Product Support Coordinator, you will be responsible for accurately loading supplier contracts into the company’s reservation systems. This role involves ensuring that rates, itineraries, product inventory, and terms and conditions are correctly entered and uploaded, providing seamless availability for the sales and reservations teams.

Key Responsibilities:

• Work various tickets and tasks as assigned.
• Accurately load and maintain supplier contracts, including rates, itineraries, product inventory, and terms & conditions, into the Nezasa platform.
• Work on various supplier contracts and allocations into the database as assigned.
• Ensure all product data is up-to-date and correctly displayed in the system for sales and reservations teams to access.
• Collaborate closely with the product and support teams to resolve any system issues or discrepancies related to contract loading.
• Review terms and conditions of contracts, pinpoint any potential problem areas and handle them in a proactive manner.
• Liaise with Product Managers where necessary.
• Perform quality control on contracts to assure that all products are loaded in the database correctly and to ensure accuracy and compliance with contractual agreements.
• Respond to internal and external inquiries regarding product availability, pricing, and system-related concerns.
• Assist with other ad hoc tasks as needed.

Required Skills and Qualifications:

• Candidates must possess at least Bachelor's or a College Degree in Hospitality/Tourism/Hotel Management or equivalent.
• At least 1 year of working experience in the travel industry, preferably in contract loading, product support, system management, or a similar role.
• Familiarity with travel technology platforms and reservation systems such as Nezasa is an advantage.
• Must work well independently in a team-oriented environment.
• Excellent verbal & written English communication skills.
• Strong analytical, strong attention to details, problem-solving, interpersonal skills for effective collaboration, and accuracy in managing data-entry tasks.
• Strong prioritization skills in order to meet established deadlines.
• Intermediate proficiency with Microsoft Word, Excel, and Outlook.
• Proficiency in efficient time management and adept task prioritization.
• Ability to conduct internet research with demonstrated computer skills.
• Highly detail oriented with an ability to concentrate for an extended period of time.
• Problem-solving mindset and a proactive approach to identifying and addressing issues.

The Goway Advantage:

At Goway Travel, we’re more than just a company—we’re a close-knit family that values inclusivity, diversity, and innovation. Here, we don’t just work with ordinary travel packages, we connect globetrotters with some of the most exciting and unique destinations around the world.

We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide ongoing training to help you stay ahead in the industry, and a comprehensive health benefits package to ensure you’re well-supported.

You’ll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.

How to Apply:

If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let’s grow together. Click Apply Now today!

*All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.

Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender and report it to Goway.

Please refer to job description.