Unlimited Network of Opportunities International Corporation Customer Care Supervisor

Unlimited Network of Opportunities International Corporation

Дин45.5-54.6K[Aylık]

Tesis içi - Quezon City3-5 Yıl DeneyimÜniversite mezunuTam zamanlı

Paylaşmak

Çalışan Takdiri ve Ödüllendirme
Performans bonusu
Devletin Zorunlu Sağladığı Faydalar
13. Ay Ödemesi, Çalışan Kredisi, Pag-Ibig Fonu, Ücretli tatil, Philhealth, SSS/GSIS
Sigorta Sağlık ve Wellness
Sağlık sigortası, HMO
Avantajların Avantajları
Yıllık Şirket Gezisi, Çalışan İndirimi
Profesyönel geliştirme
Çalışan Yardım Programı, Mesleki Eğitim
İzin ve İzin
Ölüm İzni, Hükümetin Zorunlu İzin, Hastalık İzni, Yalnız Ebeveyn İzni, Tatil İzni
İş-Yaşam Dengesi
Esnek saatler

Devamını oku

Supervise and mentor the customer care team, providing guidance and support.
Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.
Monitor team performance against established KPIs, including call handling time, resolution rates, and customer satisfaction scores.
Develop and implement training programs to enhance team skills and knowledge.
Manage team schedules and ensure adequate staffing levels to meet customer demand.
Foster a positive and collaborative team environment.
Ensure the team provides prompt, accurate, and courteous responses to distributors request, inquiries and complaints.
Handle escalated customer issues and resolve complex problems effectively.
Monitor distributors interactions to ensure adherence to quality standards and company policies.
Answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recoding account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.