I. Job Summary

To perform collections for assigned accounts to minimize bad debt losses while maintaining customer goodwill and achieve 100% Collection Productivity Benchmarks.

II. Duties and Responsibilities

• Performs collection efforts through call outs, collection letters, e-mails and SMS
• Records collection efforts made for each account
• Performs collection call-outs
• Perform collection call-outs to front–end accounts
• Initiates account maintenance by preparing and recording requests for reversals and updating client information
• Reconciles accounts as necessary
• Processes client requests within agreed turnaround time
• Prepares account endorsements for skip tracing and collection follow up
• Achieves collection effectiveness and efficiency by meeting productivity benchmarks
• Provides feedback to Team Leader / Collection Supervisor on reasons for delinquency
• Focuses collection efforts on assigned accounts by team leader
• Ensures posting of payments, monitors and sending of repricing letters, updates PDC monitoring, collects AR collections for MRI and Fire insurance
• Processes partial principal payments upon request of client
• Prepares LIS for housing loan repricing
• Prepares transmittal for PDC replenishments
• Prepares letters for borrowers to update RETR
• Assists in collating document for Dacion and ROPA booking to be forwarded to Collections Officer
• Performs other tasks that may be assigned to them
• Can be assigned to handle other products
• Complies with all Collections Procedures and Processes

Please refer to job description.