Non-Voice Team Leader

Thoth AI

Дин36.4-63.7K[Mensual]
No - Pasig1-3 Anos ExpEnsino Médio Alto/SeniorTempo Inteiro
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Descrição do Trabalho

Descrição:

  • Supervise and guide a team of non-voice customer service representatives.
  • Monitor and evaluate team performance to ensure quality service.
  • Handle escalated customer inquiries and resolve issues promptly.
  • Train and develop team members for improved performance.
  • Create and manage schedules to ensure coverage and meet service levels.
  • Analyze performance metrics to identify areas of improvement.
  • Develop and implement strategies to enhance customer satisfaction.
  • Coordinate with other departments to resolve complex issues.


Requisito

  • SHS Grad/ Bachelor's degree or equivalent experience in a related field.
  • Proven experience in a supervisory/SME role within BPO customer service.
  • Strong understanding of non-voice communication channels.
  • Excellent verbal and written communication skills.
  • Ability to handle multiple tasks and prioritize effectively.
  • Strong problem-solving skills and attention to detail.
  • Proficient in using customer service software and tools.
Atendimento ao clienteResolução de ProblemasÉtica de Trabalho ForteJogador de equipeGerenciamento da contaCentral de atendimentoHabilidades Organizacionais
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Everglow AI Talent Acquisition

HR总监Thoth AI

Local de trabalho

2F Citadines Millenium, Sapphire Road, Citadines Millennium Ortigas Manila. 11 Ortigas Ave, Ortigas Center, Pasig, Metro Manila, Philippines

Postado em 26 December 2024

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Thoth AI

Desfinanciado / Anjo

101-500 funcionários

BPO & Centro de Chamadas

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