Online Customer Service Representative
Gate.io
Remote Details
Open Country：China | Malaysia | Philippines | Thailand | Turkiye
Language Requirements：English | Chinese
Job Description
Benefits
Employee Recognition and Rewards
Distributed team, No Politics at Work, Performance Bonus
Perks Benefits
Pay in Crypto
Professional Development
Career Development
Time Off & Leave
Unlimited or Flexible PTO
Description
- Provide text-based consulting services to platform users via email/online chat, addressing and resolving various issues encountered while using the platform.
- Offer professional product consulting services for the platform's customers.
- Calm and reassure customers, improving service quality and customer satisfaction.
- When necessary, record customer inquiries and relay their needs to relevant departments for product optimization.
- Inform customers about system and product changes to ensure they are updated on all major changes.
- Perform other tasks as assigned by the leadership.
Requirements
- Strong customer service mindset. Experience in customer support and service is preferred.
- Good team collaboration skills and execution ability, with strong problem-solving and analytical skills.
- At least one year of experience as an English customer service representative in the virtual currency, securities, or financial exchange sectors.
- Background or knowledge in the financial industry (stocks, futures) is a plus.
- At least 1 year of experience as a customer service representative in a cryptocurrency exchange.
Eole Z
HRGate.io
Active within three days
Posted on 02 July 2024
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