Technical Support Representative

OutGrowBase

₱20-25K[Monthly]
RemoteNo Exp RequiredEdu not requiredFull-time
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Remote Details

Open CountryPhilippines

Language RequirementsEnglish

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Description

  • Diagnose and troubleshoot technical issues via phone, chat, or email
  • Guide customers through step-by-step solutions for software/hardware problems
  • Document technical issues and resolutions in ticketing systems
  • Escalate complex technical problems to Level 2 or engineering teams
  • Provide pre-sales technical consultation and product recommendations
  • Create and update technical documentation and knowledge base articles
  • Test software applications and report bugs to development teams
  • Assist customers with product installation, configuration, and setup
  • Monitor system performance and identify potential issues
  • Participate in product training and technical certification programs
  • Collaborate with cross-functional teams to improve product quality
  • Handle customer feedback and feature requests

Requirements

  • Strong technical aptitude and troubleshooting skills
  • Experience with various operating systems (Windows, Mac, Linux)
  • Knowledge of networking, databases, and software applications
  • Excellent verbal and written communication skills
  • Patience to work with non-technical customers
  • Analytical and problem-solving abilities
  • Familiarity with remote support tools and ticketing systems
  • Willingness to work flexible hours and on-call support
Communication SkillsTime ManagementProblem-Solving Skills
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Melissa B

HR ManagerOutGrowBase

Reply 0 Times Today

Posted on 23 June 2025

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