• Respond to user inquiries via phone, email, or chat.
• Diagnose and troubleshoot hardware, software, and basic network issues via phone, remote and onsite.
• Guide users through step-by-step solutions and provide clear documentation.
• Escalate complex issues to higher-level support or engineering teams as needed.
• Install, configure, and update software and operating systems.
• Ability to work independently and manage multiple tasks simultaneously.

• Troubleshooting hardware and software issues.
• Diagnosing and repairing faults in desktops, laptops and printers.
• Strong knowledge of Windows, macOS, and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Certifications (Optional but Preferred)
• CompTIA A+ – foundational IT support skills.
• Ability to explain technical issues to non-technical users.
• Customer service orientation and patience.
• Problem-solving and analytical thinking.
• Ability to work independently and in teams.
• Experience with laptop disassembly, hardware maintenance, or system administration.
• Excellent verbal and written communication and interpersonal skills.

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
• Experience with remote desktop tools and system administration.
• Knowledge of cloud platforms (e.g., Microsoft 365, Google Workspace).
• With 2-3 years of experience