Sutherland Philippines

Urgent

Дин53.6-62.5K[Monthly]

On-site - Mandaluyong1-3 Yrs ExpHigh/Senior High SchoolFull-time

Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Employee Recognition Program, Incentives
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
Health Care On-Site, Health Insurance, Life Insurance, HMO
Professional Development
Professional Development

Answer and resolve customer issues, ensuring customer satisfaction while upselling products and services through phone interactions within a growing customer base
Identify and empathize with various customer needs and scenarios, providing tailored solutions
Deliver resolutions and consultations using cutting-edge solutions in a friendly, confident, and knowledgeable manner
Stay updated on client and industry processes, technology applications, utilities, and products to ensure the highest level of service
Utilize various client-based tools and applications for efficient customer management and servicing
Transfer customers to the appropriate departments when necessary to address specific inquiries
Perform data entry, documentation, and case management to maintain accurate customer records
Collaborate with team members in a team-based environment to achieve common goals
Consistently meet and maintain required metrics and performance goals

Minimum of 1 year of BPO work experience or at least 6 months if from a web hosting company
At least 6 months of experience in sales within the BPO industry and tech support
Expertise in web browsers and basic knowledge of web scripting languages like PHP
Familiarity with website-related concepts like WordPress, e-commerce, social media, and blogging
Familiarity with network protocols such as SSH, FTP, and SFTP, and with databases like MySQL
Expertise in web hosting technologies, including content management systems like WordPress or Joomla
Knowledge of networking protocols such as DHCP, DNS, TCP/IP, and the ability to resolve internal server errors
Familiarity with email security products and troubleshooting, including SMTP protocols, POP/IMAP/Active Exchange differences
Strong data entry skills with accuracy
Familiarity with hosting platforms (Linux or Windows) and IP address management
Above-average knowledge of internet technology, including troubleshooting different web browsers
Fluent in the client’s industry, product portfolio, brand, mission, and solutions
Familiarity with customer management processes, escalation procedures, and order placement