The Team Leader is responsible for supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing feedback.

Minimum Hiring Requirements:

• 1-3 years of most recent experience as a confirmed Team Leader
• Candidate with experience in handling Telco program is needed
• Amenable for Graveyard/Shifting schedules
• Willing to work onsite in Commonwealth, Quezon City

Please refer to job description.