• Develop solutions for complex network, desktop, and server problems.
• Analyze existing systems and make proactive recommendations for improvements.
• Develop, maintain, and implement all systems, applications, and networking configurations.
• Strictly adhere to defined processes and standard operating procedures.
• May require participation in on-call technical support rotation.
• Troubleshoots network performance.
• Recommends upgrades, patches, and new applications and equipment.
  
  

• Ability to compose, read, interpret and edit complex documents and correspondence and relate information to stakeholders.
• Communicate positively, professionally, and effectively to all customers, both verbally and in writing.
• Accurately proofread numerical and text data.
• Ability to apply common sense understanding to execute instructions furnished in written, oral, or diagram form.
• Ability to do problem solving.
• Ability to analyze and interpret data.
• Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions.
  
  

• Bachelor’s degree majoring in IT disciplines (non-degree holders with significant experience will also be considered).
• Preferably with 10 or more years of recent computer, server, and network troubleshooting experience.
• Effective customer service skills, strong oral and written communication in English.
• Chinese Mandarin & other languages are an added advantage.
• Must be resourceful and able to take initiative in a dynamic and fast-paced environment, providing 24x7x365 support.
• Advanced knowledge of current Microsoft desktop and server operating systems.
• Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications.
• Physically and mentally fit, amenable to work on a night shift schedule.
  
  

Please refer to job description.