Location: KL Eco City (LRT reachable)

Role Purpose

· Responsible for the entire outlet operation.

· Deliver excellent customer service.

· Provide excellent food and beverage quality to customer.

· Assist in meeting sales goals.

· To assist Outlet Manager on daily operation task.

Key Responsibilities

1. Staffing

· Hire, train and develop service crew & cashier

· Schedule shift and manage staff disciplinary issue

2. Operation

· Ensure & provide highest standard of customer service quality.

· Ensure & provide highest standard of food & beverage quality.

· Ensure outlet cleanliness and orderliness.

· Ensure all SOPs & KPIs are followed.

· Ensure procurement and stock management is carry out properly.

· Implement and ensure quality assurance by inspection, recording and rectification.

· Help in cash handling & sales bank in.

· Thrive to meet sales target set by the company.

3. Report & Other

· Submit accurate daily, weekly, monthly in a timely manner.

· Gather useful information and provide feedback as per company request

· Assist in any ad-hoc assignment as and when needed by superior.

3. Report & Other

· Submit accurate daily, weekly, monthly in a timely manner.

· Gather useful information and provide feedback as per company request

· Assist in any ad-hoc assignment as and when needed by superior.

1. Qualification: SPM or equivalent

2. Experience: At least 3-4 years of F&B with extensive experience in QA.

3. Skills:

· Able to lead, train & develop staff.

· Able to follow and execute any instruction given by company.

· Able communicate and interact to all levels with good interpersonal skills.

· Able to perform duties which require speed, efficiency, and organization skills.

· Able to multi-task and work on tight timelines.

· Able to work rotate shift, weekend and public holiday.