Service Supervisor
Dempsey Resource Management Inc.
Job Description
Description
- Oversee daily operations of the customer service team.
- Train and mentor staff to enhance service quality.
- Resolve escalated customer issues effectively.
- Monitor team performance and KPIs.
- Implement strategies for improved customer satisfaction.
- Conduct regular team meetings and feedback sessions.
Requirements
- Bachelor’s degree in Business Administration or related field.
- JLPT N1 ( Fluent in Japanese/English )
- 3-5 years of experience in customer service, with at least 1 year in a supervisory role.
- Strong communication, conflict resolution, and leadership skills; proficiency in CRM software.
- Oversee customer service team, resolve escalated issues, implement service policies, and train staff.
Maria Palma
Talent Acquisition ManagerDempsey Resource Management Inc.
Reply Today 1 Time
Working Location
Aurora Blvd. Aurora Blvd, Pasay, Metro Manila, Philippines
Posted on 10 April 2025
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