Role: Senior Business Analyst (eOperations, BPMN).

Duration: 1Year Contract.

Location: Manila.

Job Description:

Requirement and Qualification (Education & Work Experience)

This section is used to describe what knowledge, skills and abilities are required to perform the daily task and duties bulleted above.

Specific Qualification

• At least five (5) years’ total experience in the context of Client eOperations and at least one (1) year proven business analysis role working with senior users of eOperations;

• Proactively search and implement convenient online or desktop tools for work efficiently;

• Must have extensive experience using Microsoft products (Word, Excel, Powerpoint, Visio, Project) for professional documentation;

• Must have extensive experience in preparing storyboard, mockup screens, and prototype for presentation to stakeholders;

• Must have working knowledge of SQL and relational databases (Microsoft SQL Server, MySQL database, Oracle DB);

• Must be conversant with project management lifecycle and systems development lifecycle;

• Must be resourceful for research & report; and

• Must have excellent written and spoken communication skills in English.

Business Process Management and Integration

• Previous experience in process improvement is preferred

• BPE/BPR/BPI knowledgeable

• eOperations experience

• Preferred to be familiarized in Business Process Modeling methodology such as BPMN

• Preferred to be familiarized in Business Process Modeling methodology such as BPMN, IDEF etc. and Enterprise Architecture framework such as Togaf, Zachman

• Experience on systems development lifecycle principles(SDLC)

• Communicate with business users, the AS-IS, TO-BE, via Context Diagrams

• Experience in Requirements gathering and elicitation

• Experience in Verification and Validation of requirements

• Work together with the business users and other IT team members to develop project scope analysis and business case.

• Transfer knowledge from business to technical resources.

• Develop overall architecture diagram that shows interlinks between systems.

• Proactively identify and assess risk and escalates to the project lead.

• business process risk and controls quickly and engages key stakeholders in resolving issues and closing process gaps

• Ability to co-ordinate UAT, and define testing requirements with the QA team and User.

• Document and update Business Process Documents, High Level Architecture Document, Data Flow Diagram, and Entity Relationship Diagram in System Architect.

• Document and update Business requirement, Functional requirement, Non-Functional requirement, and Functional Design documents if relevant.

Service Management

• Experience with Client eOperations

• IT Services experience

• Application support

• Experienced with incident statistics and analysis of specific problem areas including key updates on ongoing service improvement initiatives. Root cause analysis and corresponding action owners included.

Please refer to job description.