About the role

We are seeking a highly organised and detail-oriented Payroll Coordinator to join our team in Taguig City, Metro Manila. This is a contract position that will be responsible for managing all aspects of the payroll process for our growing workforce.

What you'll be doing

• Perform simple payroll activities in compliance with established procedures, strategies, and methodologies.
• Ensure the operational aspects of payroll processing and associated activities, including salary disbursement, overpayment recovery, leave management and reporting are accurate and delivered within appropriate timeframes and comply with relevant legislation.
• Administer assigned functions associated with the preparation and completion of each authorized pay run, calculation of employment termination payments, updating employee contract/salary changes as approved by the Payroll Team Leader, ensuring all incoming forms such as timesheets, tax withholdings are verified and approved by the appropriate supervisor, follow up of any outstanding forms
• Raise awareness if something is not clear in SOP/DTP of current processes and incorporate documentation updates as required. Escalate to senior and team lead.
• Support in ensuring up-to-date processes and compliance with legislative, award, and other region-specific changes for accurate payroll processing.
• Support in report preparation by consolidating and gathering necessary data for report creation.
• Assist with assigned issues and collate documentation in support of investigating and resolving complex issues in support of the Team Lead/Manager.
• Gather information and documentation to assist in investigating and resolving issues within the assigned process.
• Perform simple but varied tasks in compliance with service-level agreements

Attributes

• Ability to effectively communicate and collaborate within a specific group of internal and external customers using different platforms. (Communication)
• Ability to maintain good customer relationships with the ability to understand and respond to customer needs and requirements. (Customer Service)
• Ability to be thorough and meticulous in completing assigned reports, tasks, and documentation. (Attention to Detail)
• Ability to address basic process issues and may suggest applicable solutions. (Problem Solving), processes, policies, and procedures.
• Support in the development and process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Keeping knowledge of legislation that affects the payroll up to date by research and subscriptions as well as attendance at various workshops and training seminars
• Monitor and respond to Employee Centre support simple requests related to Payroll Services

• Preferably Graduate of bachelor’s degree
• 2+ years of experience in Human Resources Services in a Shared Services/BPO Industry
• Intermediate proficiency in MS Office tools
• Basic knowledge and understanding of Human Resources Processes and Operations
• Experience working with HR Systems, preferably in Oracle, and Workday.
• Experience with ANZ Payroll