Job Overview:

The Operations Manager is responsible for overseeing the day-to-day operations of Body Mechanic’s physical therapy clinic, ensuring operational efficiency, high-quality patient care, and staff productivity.

This role will play a critical part in managing the expansion of the clinic, including implementing new processes, supporting additional staff, and overseeing the integration of new locations into the overall operations of Body Mechanic.

Key Responsibilities:

1. Clinic Operations Management:

- Oversee daily clinic operations, ensuring smooth coordination between departments (physical therapy, reception, admin).

- Manage the opening of new clinic locations during the expansion, ensuring they adhere to Body Mechanic’s operational standards.

- Assist in the setup, staffing, and logistics of new locations, including equipment procurement, vendor management, and facility readiness.

- Ensure compliance with all health and safety standards across new and existing locations.

- Manage clinic supplies and inventory, ensuring new clinics are stocked and ready for operation.

2. Expansion Project Support:

- Coordinate closely with the CEO and management team to implement expansion strategies, timelines, and goals.

- Develop and enforce protocols for new clinics to ensure consistency in service delivery.

- Collaborate on the design and layout of new facilities, making recommendations for space optimization and workflow efficiency.

- Monitor progress and operational performance of newly opened clinics, reporting challenges and recommending improvements.

- Oversee the onboarding, and training of staff for new locations.

3. Staff Management:

- Lead the recruitment process during the expansion, ensuring qualified candidates are hired for new and existing roles.

- Manage staff schedules to accommodate growth, ensuring all locations are adequately staffed.

- Provide leadership and mentorship to new managers or supervisors at new clinics.

- Ensure continuous staff training and professional development, preparing employees to meet the demands of a growing organization.

4. Customer Service and Brand Consistency:

- Ensure a consistent, high-quality patient experience across all clinic locations.

- Train staff at new clinics on Body Mechanic’s customer service standards, ensuring brand consistency.

- Implement patient feedback systems to capture insights during the expansion and adjust as necessary.

5. Sales and Marketing:

- Oversee the retail side of the clinic, including product sales, promotions, and inventory control across multiple locations.

- Coordinate with the marketing team to develop campaigns that promote new locations, grand openings, and service offerings.

- Contribute to strategies aimed at increasing patient referrals and service utilization at both existing and new clinics.

6. Financial and Resource Management:

- Manage financial aspects related to the expansion, including controlling operational costs, and overseeing daily sales reports.

- Work closely with the finance team to monitor financial performance, profitability, and expense control in the expanded network of clinics.

- Ensure accurate and efficient billing, collections, and reporting across locations.

7. Compliance and Quality Assurance:

- Ensure that all new and existing clinics comply with health, safety, and regulatory requirements.

- Conduct quality control audits across the expanded network to maintain Body Mechanic’s standards of care.

- Develop and update policies and procedures as needed to accommodate the expansion.

8. Leadership and Development:

- Act as the primary liaison for expansion-related challenges, providing leadership in problem-solving and decision-making.

- Foster a positive work environment across multiple locations, promoting teamwork, and encouraging growth.

- Represent Body Mechanic in professional and community events related to the expansion.

Qualifications:

- Bachelor’s degree in Business Management, Healthcare Administration, or related field.

- 3-5 years of experience in a managerial or supervisory role, preferably in a healthcare or multi-location setting.

- Experience in managing or supporting business expansions is highly desirable.

- Excellent leadership, communication, and organizational skills.

- Ability to manage multiple locations and scale operations efficiently.

- Familiarity with clinic management software and financial management systems.

- Knowledge of healthcare regulations and compliance standards.

Preferred Skills:

- Experience in a physical therapy or wellness center environment.

- Strong project management skills, particularly in managing expansions or new business openings.

- Problem-solving and conflict-resolution abilities.

Please refer to job description.