Position Title: Onsite IT Support Technician

Company: Ridik Pte.ltd

Description

Monday-Friday (9hrs shift) 12noon-9pm/9pm-6am.

On call/Remote support on weekends as per need basis.

Pasay (2Ecom -near Mall of Asia office)

Job Summary:

As an Onsite IT Support Technician, you will be responsible for providing technical assistance and support to end-users within the organization. Your primary focus will be on-site troubleshooting, problem resolution, and ensuring the smooth operation of computer systems, software, and hardware. You will play a crucial role in maintaining a productive and efficient IT environment for all employees.

Qualifications:

* Minimum of [1-2] years of experience in providing onsite IT support.

* Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.

* Proficient in troubleshooting hardware, software, and network issues.

* Strong knowledge of operating systems (Windows, macOS) and common software applications.

* Familiarity with basic network concepts and protocols.

* Experience with ticketing tool (preferably ServiceNow)

* Troubleshooting experience on MS O365 suite

* Incident and management knowledge.

* Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Working Conditions:

* This position may require occasional after-hours or weekend work to perform system maintenance or address critical issues.

* Ability to lift and carry computer equipment.

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries

Please refer to job description.