Customer Service Representative
IMS Outsourcing Solutions Inc.
Job Description
Benefits
Allowances
Transportation Allowance
Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Description
- Provide exceptional customer service via phone, email, and chat.
- Resolve customer inquiries and complaints efficiently.
- Maintain accurate records of customer interactions.
- Work collaboratively with team members to improve processes.
- Ensure customer satisfaction and retention through effective communication.
- Stay up-to-date with product knowledge and company policies.
Requirements
- Educational Qualifications: No degree required
- Experience Level: Less than 1 year of experience preferred
- Skills and Competencies: Proficient in call center operations, excellent people skills, strong command of the English language, customer service orientation, effective problem-solving abilities, and a team player mentality
- Working Conditions: Office environment, potential shift work, requires effective communication
- Qualities and Traits: Friendly demeanor, patience, adaptability, and a proactive approach to customer satisfaction
Martina Bugarin
AVPIMS Outsourcing Solutions Inc.
Working Location
9th floor, Robinsons Zeta Tower
Posted on 13 June 2025
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