Customer Service Representative
One Point Contact Inc.
Job Description
Benefits
Allowances
Telecommunication Allowance
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Description
- Respond to customer inquiries via phone, email, and chat.
- Provide product information and resolve issues promptly.
- Maintain customer satisfaction through effective communication.
- Document interactions and feedback in the CRM system.
- Collaborate with team members to improve service processes.
- Handle returns and exchanges in accordance with company policy.
Requirements
- Educational Qualifications: Bachelor’s degree required.
- Experience Level: Less than 1 year of experience in customer service preferred.
- Skills and Competencies: Proficient in English, strong customer service, scheduling, problem-solving, and people skills; technical aptitude and financial literacy are advantageous.
- Working Conditions: Office environment; may involve occasional remote communication.
- Qualities and Traits: Strong work ethic, adaptability, and excellent interpersonal skills are essential for success.
Ariane Plata
HR OfficerOne Point Contact Inc.
Active today
Working Location
1605, 833 Kamagong (Pike) Street, Pasig City, 1605 Metro Manila, Philippines
Posted on 25 July 2025
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