Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Employee Recognition and Rewards
Annual Appraisal, Holiday Gifts, Incentives
Professional Development
Job Training
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Provide excellent customer service via phone, email, and chat.
- Resolve customer inquiries and complaints promptly and effectively.
- Maintain detailed records of customer interactions.
- Collaborate with team members to improve service processes.
- Stay updated on product knowledge and company policies.
- Handle returns, exchanges, and refunds as needed.
Requirements
- Educational Qualifications: Diploma in a relevant field.
- Experience Level: Less than 1 year in a customer service role.
- Skills and Competencies: Proficient in sales pipeline management, call center operations, and exceptional customer service.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, and maintain records.
- Working Conditions: Fast-paced environment, may require shift work.
- Qualities and Traits: Strong problem-solving skills, organizational abilities, and a team-oriented mindset.
Elizabeth Agapito
HR ManagerMetacom Business Process Outsourcing Solution Inc.
More than ten replies today
Working Location
Axis. North Bridgeway Northgate Cyberzone, Filinvest City Alabang, Muntinlupa Cit, 1781 Metro Manila, Philippines
Posted on 30 July 2025
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