Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Insurance Health & Wellness
HMO
Time Off & Leave
Compassionate Leave, Sick Leave, Vacation Leave
Description
- Provide exceptional customer support via phone, email, and chat.
- Resolve customer inquiries and issues promptly and professionally.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with team members to improve service processes.
- Identify opportunities for upselling and cross-selling products.
- Stay updated on product knowledge and company policies.
Requirements
- Educational Qualifications: Bachelor's degree in any field.
- Experience Level: Less than 1 year of experience in customer service.
- Skills and Competencies: Excellent communication, problem-solving skills, and ability to work in a team.
- Working Conditions: Office environment with potential for remote work; may involve shift work.
- Qualities and Traits: Empathetic, patient, detail-oriented, and adaptable to change.
Caryl Faye Dionisio
HR OfficerMetacom Business Process Outsourcing Solution Inc.
More than ten replies today
Working Location
3-5, Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig City, 1634 Metro Manila, Philippines
Posted on 23 June 2025
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