Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Description
- Provide exceptional customer service via phone, email, and chat
- Assist customers with inquiries, complaints, and product information
- Resolve issues efficiently while maintaining a positive environment
- Document interactions and feedback in the CRM system
- Collaborate with team members to enhance service strategies
- Meet daily performance metrics and KPIs
Requirements
- Educational Qualifications: Bachelor's degree in a relevant field.
- Experience Level: 1-3 years of experience in customer service or call center roles.
- Skills and Competencies: Strong customer service skills, problem-solving abilities, and teamwork orientation.
- Working Conditions: Fast-paced call center environment.
- Qualities and Traits: Excellent communication, patience, and a positive attitude.
Shayne Villaroman
HR ManagerMetacom Business Process Outsourcing Solution Inc.
Reply Today 0 Times
Working Location
Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig, 1634 Metro Manila, Philippines
Posted on 17 June 2025
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Unfinanced / Angel
501-1000 Employees
BPO & Call Center
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