Customer Service Agent

Metacom Careers

Дин54.6-72.8K[Monthly]
On-site - TaguigNo Exp RequiredHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

  • Perks Benefits

    Sleeping Quarters

Description

  • Respond to customer inquiries via phone, email, and chat.
  • Provide accurate information regarding products and services.
  • Resolve customer complaints efficiently and effectively.
  • Maintain a positive and professional demeanor.
  • Document customer interactions and feedback in the system.
  • Collaborate with team members to improve service delivery.
  • Meet performance metrics and goals.

Requirements

  • Educational Qualifications: High School or Senior High School diploma required.
  • Experience Level: No prior experience necessary; on-the-job training will be provided.
  • Skills and Competencies: Strong English language proficiency, customer service orientation, call center experience preferred but not mandatory, and excellent problem-solving abilities.
  • Working Conditions: Fast-paced call center environment, possible shift work including evenings and weekends.
  • Qualities and Traits: Patience, empathy, effective communication skills, and a positive attitude are essential.
English LanguageCustomer ServiceCall CentreProblem Solving
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Eduard Lagman

HR OfficerMetacom Careers

Active today

Working Location

3-5, Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig City, 1634 Metro Manila, Philippines

Posted on 03 June 2025

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