Customer Care Representative
Alorica
Job Description
Description
- Respond to customer inquiries via phone, email, and chat.
- Assist customers with product information, troubleshooting, and order processing.
- Maintain accurate records of customer interactions and transactions.
- Provide exceptional customer service to enhance customer satisfaction.
- Collaborate with other departments to resolve complex issues.
Requirements
- Job Title: Customer Care Representative
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: No prior experience required; training provided.
- Skills and Competencies: Proficiency in English, excellent customer service, strong problem-solving skills, ability to work as a team player.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, maintain accurate records, and provide exceptional service.
- Working Conditions: Call center environment, rotating shifts may be required.
- Qualities and Traits: Positive attitude, strong communication skills, reliability, and empathy.
Edilbert Balla
Sourcing AssociateAlorica
Reply 1 Time Today
Working Location
Ground Floor, Three Cyberpod Centris, Three Cyberpod Centris, Eton Centris, Epifanio de los Santos Ave, Diliman, Lungsod Quezon, Kalakhang Maynila, Philippines
Posted on 11 July 2025
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Alorica
Series C
>1000 Employees
BPO & Call Center
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