Customer Care Representative

Metacom Business Process Outsourcing

Дин36.6-54.9K[Monthly]
On-site - Pasig<1 Yr ExpBachelorFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Performance Bonus

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

Description

  • Provide exceptional customer support via phone, email, and chat.
  • Assist customers with inquiries, product information, and order status.
  • Resolve complaints and ensure customer satisfaction.
  • Document and track interactions in the CRM system.
  • Collaborate with teams to improve service quality.
  • Stay updated on product knowledge and company policies.

Requirements

  • Educational Qualifications: Bachelor’s degree in any related field.
  • Experience Level: Less than 1 year of experience in customer service.
  • Skills and Competencies: Good communication skills, problem-solving abilities, and a customer-oriented mindset.
  • Working Conditions: Office environment, possible remote options, standard business hours.
  • Qualities and Traits: Empathetic, patient, reliable, and able to work well under pressure.
Customer Service
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Brian Lamban CSSWB

HR ManagerMetacom Business Process Outsourcing

High response rate

Working Location

Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines

Posted on 11 June 2025

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