Chat & Email Technical Support | 100% Non-Voice

Transec BPO Solutions Inc.

Дин35.7-44.7K[Monthly]
Hybrid - Pasig1-3 Yrs ExpBachelorFull-time
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Job Description

Benefits

  • Allowances

    Transportation Allowance

  • Employee Recognition and Rewards

    Performance Bonus

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Life Insurance, HMO

  • Others

    Company Social Events

  • Perks Benefits

    Annual Company Trip, Sleeping Quarters, Well-Stocked Pantry

  • Professional Development

    Job Training

  • Time Off & Leave

    Bereavement Leave, Birthday Leave, Sick Leave, Vacation Leave

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Description

  • HMO with dependent, life insurance, & incentives
  • Permanent hybrid work setup
  • Great working environment with real work-life balance
  • Fun & engaging company-sponsored events
  • Deliver top-tier customer support by promptly and accurately responding to inquiries and resolving any issues, primarily through chat and email.
  • Execute back-office tasks with a keen eye for detail and efficiency to fulfill customer requests and ensure satisfaction.
  • Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
  • PRIOR BPO EXPERIENCE IS REQUIRED

Requirements

  • Bachelor’s degree in any field.
  • Must have at least 1 year of customer service experience in the BPO industry, handling an international account.
  • Work background in using chat and/or email communication is highly preferred.
  • Prior experience in a technical account is a huge plus.
  • Must have excellent writing skills in English; good speaking skills in English.
  • Tech savvy with strong interest in learning new technology applications.
  • High attention to detail.
  • Willing to work on night shift.


English LanguageCustomer ServiceProblem SolvingPeople SkillsInterpersonal SkillsBack Office Support
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Eden Alimojaned

HR & Recruitment AssociateTransec BPO Solutions Inc.

High response rate

Working Location

31st Floor, One Corporate Centre, Julia Vargas Avenue, Meralco Ave, Ortigas Center, Pasig, Metro Manila, Philippines

Posted on 15 April 2025

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