Call Center Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Allowances
Meal Allowance
Employee Recognition and Rewards
Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Holiday Gifts, Incentives
Government Mandated Benefits
13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, Dental Insurance, HMO
Perks Benefits
Free Meals
Professional Development
Job Training
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Answer incoming customer calls and address inquiries.
- Provide information about products and services.
- Resolve customer complaints with professionalism.
- Document interactions and maintain accurate records.
- Work collaboratively with team members to meet targets.
- Stay updated on company policies and procedures.
- Assist in training new team members as needed.
Requirements
- Educational Qualifications: Bachelor’s degree in Business, Communications, or related field.
- Experience Level: Less than 1 year of experience in a call center or customer service role.
- Skills and Competencies: Proficient in managing a sales pipeline and providing exceptional customer service.
- Working Conditions: Office environment with scheduled shifts, including evenings and weekends.
- Qualities and Traits: Excellent communication skills, patience, adaptability, and a positive attitude.
Elizabeth Agapito
HR ManagerMetacom Business Process Outsourcing Solution Inc.
More than ten replies today
Working Location
3-5, Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig City, 1634 Metro Manila, Philippines
Posted on 19 June 2025
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